What You Should Do Every Time a Tenant Calls

Dustin Edwards • January 29, 2022

A Tenant Call Should Always Be Logged

Tenant calls are a part of managing your rental property and are the foundation of a good tenant-landlord relationship. The calls could be from anything as simple as the tenant forgot their keys or as complex as a water pipe breaking. Because of the variety of calls you may get it’s always a good idea to have a checklist to follow every time you receive a call. 


The checklist you follow should have the following items:


  • Log the Phone Call
  • Identify the Need
  • Document the Action Item
  • Communicate with Vendors
  • Log the Follow Up
  • Communicate and Thank the Tenant


Logging the Phone Call

While logging phone calls from your tenant may seem strange at first, it is important to remember that many new renters may be coming from apartments where there is a building manager onsite, meaning they are used to having access to help regularly.


Whenever a tenant calls with regards to your rental property be sure to log the tenants name, address, date and reason for the call. The primary reason for this is to maintain a log of which tenant you will be communicating with and which rental property is being discussed, especially if you have multiple rentals.


Identify the Need from Your Tenant

Once you have logged the tenant's call, the next step is to identify what is needed. There are several levels of needs that your tenant may have and depending on the situation it could be something that’s immediate but not severe, or it could be something that could hold off until a little later on.


For example, if your tenant calls because they forgot their keys then their need is immediate and must be addressed promptly. A simple enough task but if it is not addressed quickly it could become an inconvenience. On the other hand, if your tenant calls because an outlet doesn’t work, then you need to hire a third party vendor to address it in the near future.


Document the Action Item

After identifying the tenant's needs, be sure to document the action(s) required. Take notes on any information that may seem relevant for future needs such as the date and time, a brief description of the action and if it's required to contact a vendor in case of repairs.


Communicate with Vendors

If the call from the tenant was for a repair, it is important to communicate with your vendor(s) in a timely manner. Keep in mind both the vendor as well as yourself want to get to work as quickly as possible. Be clear and responsive to the vendor, let them know the purpose of your call and any other relevant information previously logged from your tenant’s call.


Finally respond to any questions the vendor may have about the situation and schedule a date for the repair to take place that aligns with the availability of your tenant.


Log The Follow Up

Keeping records of work done to your Long Beach rental property is helpful to have a complete maintenance history. Log the follow up date as well as the event that took place with the tenant. 


We recommend communicating with your tenant via email or on our portal to easily keep track of dates and times. This would also provide your tenant with security and peace of mind knowing the issue is being logged in case of future need.


Thanking Your Tenant

Showing appreciation to your tenant is a fantastic way to make them feel comfortable if any future problems arise with your rental. Remember that keeping your property well maintained is a great way to retain long term tenants and that it is in both you and your tenant’s best interest to make sure problems are dealt with in a swift manner as this can lower the overall cost of maintenance in the long term.


Keeping this checklist as a guideline for when tenants call is one of many ways new landlords can stay organized. If you have any further questions on what to do when tenants call, please call us today at (562) 888-0247 or fill out our
free rental analysis to see what your rental could yield today.


Share this post

By Dustin Edwards • September 22, 2026
How Long Beach property management companies market rental properties: pricing, professional listings, multi-platform exposure, fast responses, and screening.
By Dustin Edwards • September 16, 2026
One of the most important steps in successful rental property management is tenant screening. While marketing attracts applicants and leasing fills vacancies, the screening process determines whether a tenant will be reliable, respectful of the property, and consistent with rent payments. For Long Beach property owners, proper tenant screening can mean the difference between stable rental income and ongoing management problems.  Professional property management companies in Long Beach use structured screening procedures to evaluate applicants carefully while remaining compliant with fair housing regulations. A strong screening process protects your property, your income, and your long-term investment. Why Tenant Screening Matters Tenant screening is designed to reduce risk before a lease is signed by evaluating applicant reliability. When landlords skip or rush this process, they increase the likelihood of avoidable issues. These may include late or missed rent payments , lease violations, or property damage. Additional risks include neighbor complaints and costly eviction proceedings. Replacing a problematic tenant can be expensive and time-consuming. Between lost rent, repairs, and vacancy periods , a single bad tenant placement can cost thousands of dollars. Professional rental property management prioritizes careful screening because prevention is far easier than resolving problems later. The Tenant Application Process The screening process begins with a rental application. A thorough application collects information needed to evaluate whether an applicant meets the property's rental criteria . Applications typically request: Personal identification information Employment and income details Rental history References from previous landlords Authorization for credit and background checks Property managers review this information to ensure the applicant meets established qualification standards. Consistency is critical; property management companies in Long Beach must evaluate applicants using the same criteria to remain compliant with fair housing laws. Credit History Evaluation Credit history is one of the most common factors considered during tenant screening because it reflects financial reliability. A credit report provides insight into an applicant's behavior over time. This includes payment history, outstanding debts, and collections accounts. It also shows credit utilization, which helps assess overall risk. While a credit score alone does not determine whether someone will be a good tenant, it helps identify patterns of financial responsibility. Professional Long Beach property management services evaluate credit reports carefully while also considering income stability and rental history. Some applicants with lower credit scores may still qualify if they demonstrate strong income and a reliable rental record. Income Verification and Affordability One of the most important indicators of whether a tenant can consistently pay rent is income stability. Property managers verify income to ensure that applicants can reasonably afford the monthly rent. A common guideline is that tenants should earn at least two-and-a-half to three times the monthly rent in gross income. Income verification may include reviewing: Recent pay stubs Employment verification Bank statements Tax returns for self-employed applicants This step helps ensure the tenant's financial situation supports consistent rent payments. Professional property management uses income verification to reduce the risk of late rent or financial hardship. Rental History and Previous Landlord References Past rental behavior is often one of the best indicators of future tenant behavior. Property managers typically contact previous landlords to verify information such as: Payment history Lease compliance Property condition upon move-out Whether the landlord would rent to the tenant again A strong rental history suggests the applicant understands tenant responsibilities and has demonstrated reliability in the past. Experienced property managers in Long Beach California pay close attention to rental history because it can reveal patterns that credit reports alone may not show. Background Screening and Compliance Background screening may also be part of the tenant evaluation process. This can include criminal history checks conducted in compliance with fair housing regulations. It is important that background screening is performed consistently and in accordance with local and state laws. California and many cities have regulations governing how criminal records can be considered in rental decisions. Professional property management companies in Long Beach stay current on these regulations to ensure that screening practices remain compliant. This protects property owners from potential legal risks related to discriminatory screening practices. Establishing Clear Rental Criteria Before screening applicants, property managers establish clear rental criteria. These criteria outline the minimum standards applicants must meet to qualify for the property. Typical criteria may address: Minimum income requirements Credit history expectations Rental history standards Occupancy limits By establishing criteria in advance, property managers ensure that all applicants are evaluated fairly and consistently. Clear criteria also help set expectations for applicants and streamline the approval process. The Importance of Fair Housing Compliance Tenant screening must always comply with federal, state, and local fair housing laws . Landlords cannot discriminate based on protected characteristics such as race, religion, national origin, disability, familial status, gender, sexual orientation, or other protected categories under California law. Professional property management in Long Beach California includes careful adherence to fair housing regulations throughout the screening process. Consistent procedures help ensure compliance while protecting property owners from legal exposure. Why Professional Tenant Screening Matters Tenant screening requires experience, attention to detail, and knowledge of legal guidelines. Many landlords underestimate how complex the process can be. Evaluating applications while maintaining compliance with fair housing laws and local regulations requires careful procedures. A property management company in Long Beach brings established systems and experience to the screening process. This helps property owners avoid common mistakes while improving the chances of placing the best tenants for their rental . When screening is handled professionally, landlords can feel more confident that their rental property is in good hands. The Long-Term Value of Careful Tenant Placement A good tenant can make rental ownership significantly easier. Responsible tenants pay rent on time, maintain the property, and communicate effectively when maintenance issues arise. Careful screening increases the likelihood of finding tenants who will remain in the property long-term. Long-term tenants reduce turnover costs , minimize vacancy periods, and create more stable rental income. Professional property management companies understand that tenant placement is one of the most important decisions in the entire rental process. How Beach Cities Management Screens Tenants At Beach Cities Management, our rental property management in Long Beach includes a structured tenant screening process designed to protect both property owners and tenants. Our screening procedures include: Comprehensive rental applications Credit and income verification Rental history checks Fair housing compliant evaluation standards Our goal is to place qualified tenants who will respect the property and maintain consistent rent payments. Ready for Professional Tenant Screening and Leasing? If you want help leasing and managing your rental property, professional Long Beach property management can simplify the process and reduce risk. Apply today through our **Owner Application** . Let Beach Cities Management handle tenant screening, leasing, and property management so you can focus on building long-term investment success.
By Dustin Edwards • September 15, 2026
How a well-written lease protects Long Beach landlords and tenants, what it must include, and how professional property management keeps leases compliant.
Show More