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What to Look for when Reading Reviews of Property Management Companies Online

Dustin Edwards • September 11, 2020

Read the Reviews to Find the Right Company For You

Beach Cities Management Reviews
555Businesses have extreme accountability to their customers due to the speed at which reviews can be left online. This can be challenging for any business to manage. It is a great advantage for property owners (and tenants even) to explore what a working relationship would be like with a property management company. Find out more below how to evaluate reviews to help you to find the best possible management company for your goals.

Renter Reviews vs. Owner Reviews
Reviews tell a story from the perspective of the tenant and the property owner. While it would be nice to say “well I am a property owner I don’t really need to read reviews left by tenants” we would encourage you to read a balance of the reviews. As a property owner reading reviews left by tenants will help you to understand how they handle tenants who are renting your property. Reading the property owner reviews will help you to understand how they will interact with you.

While it might seem a bit tedious to read through a large volume of reviews it is a great way to understand, from a 3rd party perspective, how it could be to work with the company.

Quantity and Quality of Reviews
Depending on the platform for reviews (the most common being Yelp and Google My Business) a reviewer doesn’t even have to leave comments when they leave their rating. They could leave a 1-star or even a 5-star without writing a single word.

As you are evaluating the reviews of property management companies we would argue that to truly understand what it could be like to work with a company is to look beyond the pure ratings and read the commentary. Sure it is nice to see a string of 5-star reviews, but what is that really saying about the company? Likewise a number of 1-star reviews could mean there is a problem or maybe there was a common challenge that impacted renters on the same day.

Time Period of Reviews
If there is one truth about the internet it is that once something is put online you can find it for pretty much forever. To understand what it could be like to work with a property management company take careful note of when the reviews were left. Consider the following:

Have they not received any new reviews lately?

Are the majority of the negative reviews older?

If they haven’t received any new reviews lately, why is that? Maybe they stopped encouraging owners and renters alike to leave reviews?

For older negative reviews it could be the result of a bad hire that could no longer be with the company. Or they might be a result of a challenging economic period (i.e. great recession or COVID-19) when many businesses received negative reviews. Take time to understand the context of the negative reviews and even ask the property manager about these negative items during the interview process.

Are there Specific Team Members Mentioned?
This goes for both positive and negative aspects. As you read through the reviews of potential property management companies who are the people that are most often mentioned? Is there a particular individual who is always mentioned as going above and beyond? Is the staff mentioned holistically in a positive manner? Look for trends (positive and negative) regarding the staff to help you get a greater understanding of what it is like to work with the property management company. Property management is a service focused business which means you will certainly be relying on those staff members that are mentioned in the reviews.

Should you see a specific property coordinator or manager mentioned in reviews make sure to ask if they will be the one handling your property. Or you might even ask if you can speak with them as part of the interview process. Having confidence in the individual you are assigned as well as the company will help you to have a long relationship where you and your management company benefit.

At Beach Cities Property Management we enjoy reading the reviews from tenants and property owners and encourage prospects to read our reviews prior to working with us as you will certainly get a better understanding of how we enjoy helping. When you would like to find out more on how we can earn our way to a future 5-star review from you we invite you to request our Free Rental Analysis to see how we can help.

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By Dustin Edwards November 18, 2024
Be aware of these 3 common issues when the rainy season arrives at your rental property.
Cold weather can come fast and strong so it's best to ensure your property is ready for this climate
By Dustin Edwards November 12, 2024
It's important to prepare your rental properties for the colder weather. Although we don’t need to prepare for snow and freezing temperatures, we do need to prepare for the cold and rain. By ensuring your rental is cozy inside and prepared for the fall season , you can not only reduce energy costs for your tenant but also maintain your rental property value. Today, we’ll go over three signs your property is ready for this upcoming cold weather.  Sign #1 Proper Weatherproofing During the colder seasons, it's much easier for a tenant to notice any cold spots in your rental. Well-insulated doors and windows can not only help maintain the warm temperature but also prevent it from lowering. It can also prevent cold spots and drafts, which can help with tenant satisfaction . Doors and windows should be properly sealed and insulated to prevent drafts and maintain proper temperatures. A visual inspection of the weatherstripping around doors and windows to ensure they’re intact is a great place to start. If damaged, consider replacing them, as trying to seal gaps can be tricky and rarely lasts. Other seals should also be checked, as well as any areas that need to be caulked in order to keep cold air out. Insulation during the summer helps keep the cool air in, and during the winter, insulation in the halls and attics helps retain desired heat. Hot air rises, and if there isn't adequate insulation in the ceiling, heat will continually be lost. Luckily, adding insulation to an attic is not uncommon and typically only requires a day or two for installation. Sign #2 Energy Efficiency Measures During the winter, it's not just the cold you need to keep in mind. As days are much shorter, there is less sunlight to keep the rental warm and more hours of darkness. For this reason, it's a good idea to keep energy efficiency in mind when preparing for the cold weather. Energy-efficient lighting or smart lighting helps reduce overall costs since your tenant will likely use electricity to keep warm. Ensure your outdoor lighting is rated for external use, as this can provide crucial illumination during longer nights. Draft guards on doors and windows help reduce the load on your rental’s HVAC system which can significantly improve its lifespan. This is also a great time to replace filters and clean the ductwork in your rental to improve energy efficiency. Additionally, consider installing an insulative film on older windows, which helps retain heat and keep rooms warmer without the need for extra heating. If your rental has a programmable thermostat, ensure it’s in working order, as this can help tenants manage an energy-efficient heating schedule more easily. Sign #3 Property Exterior Southern California is a great place to settle down, and while we don't need to worry about snowfall or deep freezes, ensuring the exterior of your rental property is ready for the cold weather is important. With our cold season mainly bringing with it rain, inspect your rental property’s rain gutter system . Remove debris from drains and check for leaks or signs of wear and tear. Walkways should be clear of debris and well-lit. This may require you to prune and trim trees and bushes that may leave behind leaves. When combined with rainfall, a single wet leaf can cause someone to slip and hurt themselves. Consider adding non-slip mats or tape to areas where people may have tripped in the past. Much like during the hotter weather, it's important for your rental to be ready for fall and winter. By keeping your property ready for any weather Southern California has to offer, you ensure your rental property and tenants will provide steady rental income every month. If you need help preparing your rental for the cold weather or if you need help managing Beach City rental property, we invite you to call us today at (562) 888-0247 or complete our Owner Application online .
By Dustin Edwards November 4, 2024
Owning a rental property in a beach city like Long Beach, CA , offers a number of advantages, like great weather and a strong real estate market. However, the cold ocean breezes can pose some challenges for landlords and tenants, making it convenient for property managers . Although the weather is generally great, these ocean breezes can sometimes make properties drafty and uncomfortable during the fall and winter seasons. Today we’ll go over four measures that can improve tenant comfort and protect your investment from the cold ocean breezes. Weatherproofing Againsts Drafts Drafts are caused by gaps between doors and windows which can make a rental feel colder than it is. This leads to unnecessary energy use and tenant discomfort. Sealing these gaps is not difficult and quite doable for a landlord who doesn’t mind getting their hands dirty. Replacing worn weatherstripping and adding fresh caulking to seal minor gaps blocks air from permeating the property. For additional protection from drafts, you can provide your tenant with inexpensive door sweeps. Improve Heating Efficiency Having efficient heating is crucial to countering the cooler ocean breezes while keeping costs low. Schedule regular maintenance for your HVAC system , such as replacing filters, cleaning vents, and cleaning the compressor to keep it running smoothly. This not only provides more efficient heating, it also extends the life of your HVAC system. Installing a smart thermostat is another way for tenants to adjust heating schedules efficiently. Protect Outdoor Spaces Outdoor areas such as patios, balconies, and even porches can oftentimes be exposed to the coastal breezes. This can be an issue in the long run, especially for rentals next to the beach , as the wind can carry sand and salt, which can accelerate the deterioration of metals, wood, and paint. This can be mitigated by adding windbreaks to the property, such as lattice panels or outdoor curtains, to create a more comfortable and functional outdoor space. Exterior finishes will require more frequent maintenance. This includes resealing wood and metal surfaces. As well as repainting is important to protect against wear from salt, sand, and moisture. Wind Mitigating Landscaping Much like with the curtains and lattice previously talked about, the landscaping can also be used as a windbreak. For example, planting wind-resistant shrubs or trees alongside exposed areas creates a natural barrier. This helps reduce the impact of the gusts of wind hitting the property. Many native plants thrive in coastal climates while also requiring minimal maintenance. While expensive, the results can greatly improve your rental’s longevity and curb appeal. Alternatively, you can strategically place planters to provide protection. Durable Furniture Furniture and fixtures exposed to the cold coastal breezes need to be able to withstand that wear and tear. Choose resilient materials such as treated wood, powder-coated metals, and outdoor-rated plastics. These are less prone to being damaged by the salt or wind. Furniture that is lightweight should be secured or anchored in place to prevent it from being blown away. By investing in durable furnishing, you can provide tenants with a comfortable and functional outdoor space for years to come. Protecting your beach city property from the cold ocean breeze doesn't necessarily require extensive renovations or investments. Try to focus on any relevant feedback from your tenant, this can help you pinpoint what part of your rental needs attention. If you need additional help protecting your rental property from the cold ocean breezes or if you need help managing Beach City rental property, we invite you to call us today at (562) 888-0247 or complete our Owner Application online .
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