How to Deal with Unresponsive Property Managers?

Your Long Beach rental property needs to be a consistent income. Suppose you begin to notice rent is behind schedule. In that case, maintenance expenses have exceeded the budget, and filling vacancies becomes more challenging. You may need to look into your property management company. Your property managers should be an asset, not a liability. 

Below are a few key ways to deal with unresponsive property managers.

What to Look Out For

An unresponsive property management company can impact your monthly income. If you hire them to do a job, you should expect them to do it. Neglecting the rental property and its tenants may result in complaints directly to you. Mismanagement can lead to severe property damage. If not fixed within a reasonable time can give tenants the ability to break their lease.

Poor communication with a property manager can mean they’re trying to hide something from you. They should communicate with you about any maintenance updates and provide regular reports on your rentals.

Poor tenant quality is common when dealing with bad property managers. Although it's bound to happen even with good property managers, if your property management company is consistently acquiring bad tenants who either pay their rent late, require evictions, breach the lease agreement or cause unnecessary property damage regularly, it's likely that your property management company isn’t doing their best to vet your tenants.

File a Complaint

If you feel like your property manager’s attitude towards your business is inexcusable, try filing a complaint with the owner of the property management company. It's possible that a sub-par team member is managing your account, and you can be transferred to someone more desirable. In more extreme cases, you’ll have to register a complaint with the real estate association where the property manager holds their real estate license.

Find a New Property Manager

A property manager should give you the freedom of time to invest in other projects, your family, or yourself. If your current property management company cant fulfill its end of the bargain, it's time to find a new one. There may be some difficulties in letting your old company go. For this reason, it's common for some landlords to deal with their current situation, which is why most people don't switch property management companies. You’ll often have to deal with your current property manager’s cancellation policy if you cannot terminate your contract. Dealing with this is still preferable to remaining a customer of a company that doesn’t provide adequate service.

When looking for a new property manager, be sure to spend the time to research their policies, client reviews, and tenant reviews. You want to hire the best property management company to suit your needs, and that can take time. Be sure they are capable of everything they claim to do and they’re knowledgeable about the local laws and rules of the area where your rental property is located. Finally, make sure the tenant reviews of the new company are positive. After all, a tenant's opinion on a property management company can carry considerable weight.

Dealing with unresponsive property managers can be difficult and sour your relationship with other property management companies going forward.  If you feel like your current property management company is doing a poor job or you’re in the process of finding a new property manager for your Long Beach rental, we invite you to call us today at (562) 888-0247, or you can fill out our Owner Application online.