What services should a property management company provide property owners?

Dustin Edwards • August 21, 2020

Key Services Save You Time and Help Your Maximize Your Rental

Property Management Services
When people first think of hiring a property management company to manage their Long Beach home, condo, or multi-unit, usually the first thought when it comes to services are the following activities:

  • Preparing the property for rent
  • Finding great candidates
  • Screening tenants
  • Executing the rental agreement
  • Monthly collection of rent

While we certainly wouldn’t disagree with any of the above mentioned services there is much more to property management than finding tenants and ensuring they pay their rent each month. We would argue that there are additional services that the owner should come to expect from their property management company to ensure it is a great long-term relationship.

As an owner of rental property in Long Beach we would invite you to consider requiring the following services from property management companies that you are evaluating to manage your property.

Annual Rental Analysis
When you interview potential property management companies one of the first reports to review should be their rental analysis report. This report should be specific to your property, even including unique features (if you shared it prior to the interview) to help you understand their approach to setting a rental price. Now, while many companies will do this initially, are they re-doing this report annually?

Rents annually in Long Beach can increase 5% or more in any given neighborhood and a key role of your property management company is to share with you if your property is competitive enough to earn that increase. As you interview potential property management companies don’t forget to ask if you get a detailed annual rental analysis to help you understand your Long Beach neighborhood and how your property competes in that neighborhood.

Online Portal Dedicated to Property Owners
Technology today provides unique data that is important to property owners. We believe that a property management company should extend the data that is collected on a daily, weekly, and monthly basis to the property owners they serve to save owners time.

Whether you are using a computer or your phone we would suggest that an online portal provide at least the following: 
  • Access to Property Reporting - At tax time you certainly don’t want to worry about finding all of the documentation related to your rental. With a proper online portal for property owners you should be able to access 1099’s, historical financials, and even unit inspection reports.
  • Ability to easily send payments for unexpected repairs - While no one wants the unexpected to repair, they do happen. Instead of trying to send a check or figure out the latest online payment service, your property management company should make it easy to pay right through their online portal.
Communication Options
Nearly every industry has evolved to embrace multiple forms of communication for efficiencies and improved service. Of course, with property management companies not considered leading technology, not every company has implemented the systems to make the lives easier for their property owners.

As you interview different property management companies for your rental in Long Beach, ask them if they communicate with their owners in the following methods:
  • Text
  • Email
  • Phone
Most should say “Yes”, but the real test is are they keeping track of these forms of communication for quick reference? At Beach Cities our innovative Owner Portal allows us to log even our text messages with our owners to make sure we all stay aligned on expectations.

When you want to find out more about how we can help you as a landlord in Long Beach we invite you to call us today at (562) 888-0247 or you can even fill out our Owner Application and we can develop a custom rental analysis for your property (or properties).



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These may include late or missed rent payments , lease violations, or property damage. Additional risks include neighbor complaints and costly eviction proceedings. Replacing a problematic tenant can be expensive and time-consuming. Between lost rent, repairs, and vacancy periods , a single bad tenant placement can cost thousands of dollars. Professional rental property management prioritizes careful screening because prevention is far easier than resolving problems later. The Tenant Application Process The screening process begins with a rental application. A thorough application collects information needed to evaluate whether an applicant meets the property's rental criteria . Applications typically request: Personal identification information Employment and income details Rental history References from previous landlords Authorization for credit and background checks Property managers review this information to ensure the applicant meets established qualification standards. Consistency is critical; property management companies in Long Beach must evaluate applicants using the same criteria to remain compliant with fair housing laws. Credit History Evaluation Credit history is one of the most common factors considered during tenant screening because it reflects financial reliability. A credit report provides insight into an applicant's behavior over time. This includes payment history, outstanding debts, and collections accounts. It also shows credit utilization, which helps assess overall risk. While a credit score alone does not determine whether someone will be a good tenant, it helps identify patterns of financial responsibility. Professional Long Beach property management services evaluate credit reports carefully while also considering income stability and rental history. Some applicants with lower credit scores may still qualify if they demonstrate strong income and a reliable rental record. Income Verification and Affordability One of the most important indicators of whether a tenant can consistently pay rent is income stability. Property managers verify income to ensure that applicants can reasonably afford the monthly rent. A common guideline is that tenants should earn at least two-and-a-half to three times the monthly rent in gross income. Income verification may include reviewing: Recent pay stubs Employment verification Bank statements Tax returns for self-employed applicants This step helps ensure the tenant's financial situation supports consistent rent payments. Professional property management uses income verification to reduce the risk of late rent or financial hardship. Rental History and Previous Landlord References Past rental behavior is often one of the best indicators of future tenant behavior. Property managers typically contact previous landlords to verify information such as: Payment history Lease compliance Property condition upon move-out Whether the landlord would rent to the tenant again A strong rental history suggests the applicant understands tenant responsibilities and has demonstrated reliability in the past. Experienced property managers in Long Beach California pay close attention to rental history because it can reveal patterns that credit reports alone may not show. Background Screening and Compliance Background screening may also be part of the tenant evaluation process. This can include criminal history checks conducted in compliance with fair housing regulations. It is important that background screening is performed consistently and in accordance with local and state laws. California and many cities have regulations governing how criminal records can be considered in rental decisions. Professional property management companies in Long Beach stay current on these regulations to ensure that screening practices remain compliant. This protects property owners from potential legal risks related to discriminatory screening practices. Establishing Clear Rental Criteria Before screening applicants, property managers establish clear rental criteria. These criteria outline the minimum standards applicants must meet to qualify for the property. Typical criteria may address: Minimum income requirements Credit history expectations Rental history standards Occupancy limits By establishing criteria in advance, property managers ensure that all applicants are evaluated fairly and consistently. Clear criteria also help set expectations for applicants and streamline the approval process. The Importance of Fair Housing Compliance Tenant screening must always comply with federal, state, and local fair housing laws . 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This helps property owners avoid common mistakes while improving the chances of placing the best tenants for their rental . When screening is handled professionally, landlords can feel more confident that their rental property is in good hands. The Long-Term Value of Careful Tenant Placement A good tenant can make rental ownership significantly easier. Responsible tenants pay rent on time, maintain the property, and communicate effectively when maintenance issues arise. Careful screening increases the likelihood of finding tenants who will remain in the property long-term. Long-term tenants reduce turnover costs , minimize vacancy periods, and create more stable rental income. Professional property management companies understand that tenant placement is one of the most important decisions in the entire rental process. 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