Blog Post

Rent Well-Kept Properties with Beach Cities Management

September 5, 2018
Indeed, life is better “living at the beach” when you know your housing is well taken care of. At Beach Cities Management, honesty and property upkeep are core values. As a result, tenants flock to rent with Beach Cities Management because they know they are receiving excellent service and are being cared for.

“I think what separates us apart from a lot of property management companies is that we actually review and approve our own maintenance requests,” said Leslie Keeney, property coordinator at Beach Cities Management. “Tenants will actually come rent with Beach Cities because they know we manage nice, well-kept properties.”

Beach Cities Management uses AppFolio, a software that allows tenants to submit maintenance requests online through the Beach Cities website. Say your garbage disposal breaks. You can submit this issue online and Beach Cities will deploy a handyman to fix it.
“It’s pretty cool,” said Keeney, who is also a Beach Cities tenant herself. “I can log into the [AppFolio] portal online and it will tell me when my next month’s rent is due; you can set up autopay, so really, the only thing tenants need to do is remember to have money in the bank. Property owners can also access the owner portal through the system as well, to make it easy for them to view their financials.”

What’s really great about the online maintenance requests, Keeney says, is that the site tracks the progress of the situation.

“As soon as we open [the maintenance request], it notifies the tenant,” Keeney said. “We make sure to take care of things in a timely fashion.”

Owned by Dustin Edwards, who has 20 years experience managing properties, Beach Cities Management has received rave reviews on Yelp.com from tenants, citing the property management team’s friendliness, professionalism, and ability to get the job done when it comes to home maintenance issues.

For property management inquiries, call (562) 888-0247 for property management inquiries or visit https://beachcitiesmanagement.com/ to see a list of available rentals.

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By Dustin Edwards January 17, 2025
A new year is a new chance to start new ideas to bring in prospects to your property. Consider the following 5 ideas to engage prospects and get new tenants.
By Dustin Edwards January 10, 2025
Having clear communication with your tenant is essential for maintaining a healthy landlord-tenant relationship. By being transparent in all relevant interactions, landlords can prevent misunderstandings while resolving repairs and disputes efficiently while improving tenant satisfaction. Having good communication with your tenant is beneficial for landlords too. Effective communication also protects your investment property. Remember that while your tenant is living in the property, landlords need to take care of the repairs. Below are the three best things to do during tenant communications. Prompt Responses Addressing tenant concerns quickly is essential for building trust and maintaining a positive relationship. Tenants feel valued when landlords respond quickly, knowing that their needs are being prioritized. Building this trust not only enhances your tenant’s satisfaction it lowers the possibility of conflicts or misunderstandings to arise. This ultimately creates a healthy and successful rental experience for you and your tenant. Some of the most common inquiries will oftentimes include repair requests, among others. As an example; if your tenant reports a leak under their faucet and the repair is delayed, this can be damaging to your landlord-tenant relationship, as well as your property. If left ignored, that leak can result in hundreds of dollars in water damage and a vacancy . Which can further affect our bottom line negatively. For landlords with multiple properties, this can become difficult to keep track of. A property manager can help with scheduling repairs and communicating with your tenant on your behalf. Document Everything Keeping a detailed record of all interactions with your tenant is an important element when managing a property. There are many choices for documentation including email, text, or written notices. Although many property management companies and landlords have opted to use apps or dedicated tenant portals to log communications. A great example, for instance, a tenant may claim they’d reported a repair issue that was never addressed, if everything is to be documented, both you and the tenant would have a copy of the request. Maintaining transparency with tenants. Having thorough documentation ensures agreements and requests between all parties are clearly tracked. Documenting communications with your tenant provides landlords with a foundation for addressing misunderstandings, or disputes if and when they arise. Provide Regular Updates Regular updates show tenants that their landlord is organized and has an attentive approach to managing their property. Giving tenants ample time for maintenance, inspections or policy changes is a simple way to build trust with your tenants while showing your professionalism. Giving tenants advanced notices reassures them that you’re aware of how changes can affect them and you understand that time might be needed in order to adjust. Surprises are best kept for birthday parties. Proactively notifying tenants of changes helps clear the communication channels and minimizes disruptions which helps tenants feel valued and satisfied. These small yet consistent efforts can contribute to a positive tenant stay, which can encourage lease renewals and long-term tenancy. Additionally, having a good relationship with your tenants can give you a great reputation which can provide you with leads when looking to fill a vacancy . It cannot be understated the importance of communication for a healthy landlord-tenant relationship. Even if your tenant may not agree with some of the decisions a landlord needs to make, by giving your tenants ample time to process the change tenants generally are more accepting of said change. If you’re having trouble communicating with your tenants or if you need help managing Beach City rental property, we invite you to call us today at (562) 888-0247 or complete our Owner Application online .
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