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10 Questions to Ask about Property Management Services

Dustin Edwards • April 16, 2021

Key Questions Can Help You to Find the Right Company

Property Management Services
One of the most challenging aspects about calling a potential property management company is thinking about the questions you could ask them. The most obvious question that should be asked is “what is your management fee?”; however, that only tells part of the story. As many property management companies can quote the property management fee that might initially seem competitive or a great value you could be presented with unexpected fees down the road. To help you avoid surprises and to help you find the best possible property management company for your goals we invite you to consider the following 10 questions.

Question 1: What are the average days on market a unit in my neighborhood remains available prior to placing a tenant?

Items to Consider: Each day that your property is vacant is a day you aren’t earning income. When you ask this question make sure they are comparing your specific asset type (i.e. single family home, condo, duplex, etc.) and your neighborhood as there can be large variances the days a property remains available for rent.

Question 2 : What repairs do you recommend after each tenant?

Items to Consider: A healthy property is one that can get tenants staying for long periods of time. If a property management company says something like “we usually paint it and clean the carpets” they might not be paying attention to the smaller details that can cause challenges. Do they evaluate items such as ceiling fans or even test electrical sockets to see if they are working? The level of depth of the answer can give you an idea of how they could care for your property. 

Question 3: How long have you worked in my local market?

Items to Consider: The Long Beach rental market is one that can change in any given neighborhood. After all Park Estates is different from Los Altos and Bixby Knolls is different than either...which means finding a property management company that has rentals in your given neighborhood is key and preferably they have been there awhile as that helps them to accurately price your rental.

Question 4: Do you have any special programs? (i.e. Guaranteed Rent program) What are the conditions?

Items to Consider: In today’s era of new services there are companies who offer special “guaranteed rents”. Make sure to understand the fine print and other costs as some of these services/companies can charge ½ month’s rent just to market your property for the next tenant where they “guarantee” the rent! In a competitive market where properties might only be available for a day or two this high investment could outweigh the guarantee.

Question 5: How many calls each month, on average, do you receive from tenants with my type of property?

Items to Consider: While each tenant and property are different, getting an understanding of how many calls they handle per property can give you an idea of how they care for properties and the level of service you could expect. After all if it is a single property manager company and they handle 200 properties and they get 2 calls per property per month they might not be able to answer your call in the manner you would expect.

Question 6: Will you perform a rental analysis on my property? How often do you revisit this analysis?

Items to Consider: A rental analysis will evaluate your property much like you were preparing it for sale, but this is one for a rental. While there are free services to evaluate the market rent in Long Beach and nearby cities you will want to understand the depth of analysis the company will take as they can take into consideration unique upgrades, location variances, etc. to help you get top dollar.

Question 7: Can you share with me invoice examples?

Items to Consider: This is one that many people get nervous about asking; however, remember it is your money! Don’t wait for the first invoice to be a surprise, get a few different invoice examples to help you see what fees you could expect. If they won’t provide examples, that is a point of concern. Consider asking for the following invoices:
  • One where the tenant is in their second month of living
  • One after repairs were made
  • One when the property was being listed for rent

Question 8: Do you share with me a log of repair items that have been done to my property monthly? Annually?

Items to Consider: While it is the role of the property management company to get the repairs handled without bothering you it is important for you to get an idea of the health of your property.
 
Question 9: If I want to sell my rental property, do you have real estate brokerage services? Is there a discount if I am a property management customer?

Items to Consider: Even with the best of rentals in Long Beach there is a chance you still might want to sell it. Ask if the property management company lists properties for sale and/or if they will coordinate with an agent of your choosing if they don’t. Especially if the property is being sold as a rental you will want someone who can provide rent rolls and maintenance history to the next buyer.

Question 10: How do you keep up on the local ordinances and laws?

Items to Consider: Local ordinances, especially during turbulent times, can change rapidly. Find out what process your prospective management company has to stay abreast of changes to help keep your property safe from a legal challenge.

Finding the right property management services from the right company can be a challenge. If you’d like to ask us these 10 questions to see if we are the best fit for your Long Beach rental call us today at (562) 888-0247 as we’d be happy to help answer each one. When you want a quick check to see how much your property could fetch in rent we invite you to fill out our Free Rental Analysis where we perform a comprehensive comparison to share your rental stacks up to the competition.

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By Dustin Edwards November 18, 2024
Be aware of these 3 common issues when the rainy season arrives at your rental property.
Cold weather can come fast and strong so it's best to ensure your property is ready for this climate
By Dustin Edwards November 12, 2024
It's important to prepare your rental properties for the colder weather. Although we don’t need to prepare for snow and freezing temperatures, we do need to prepare for the cold and rain. By ensuring your rental is cozy inside and prepared for the fall season , you can not only reduce energy costs for your tenant but also maintain your rental property value. Today, we’ll go over three signs your property is ready for this upcoming cold weather.  Sign #1 Proper Weatherproofing During the colder seasons, it's much easier for a tenant to notice any cold spots in your rental. Well-insulated doors and windows can not only help maintain the warm temperature but also prevent it from lowering. It can also prevent cold spots and drafts, which can help with tenant satisfaction . Doors and windows should be properly sealed and insulated to prevent drafts and maintain proper temperatures. A visual inspection of the weatherstripping around doors and windows to ensure they’re intact is a great place to start. If damaged, consider replacing them, as trying to seal gaps can be tricky and rarely lasts. Other seals should also be checked, as well as any areas that need to be caulked in order to keep cold air out. Insulation during the summer helps keep the cool air in, and during the winter, insulation in the halls and attics helps retain desired heat. Hot air rises, and if there isn't adequate insulation in the ceiling, heat will continually be lost. Luckily, adding insulation to an attic is not uncommon and typically only requires a day or two for installation. Sign #2 Energy Efficiency Measures During the winter, it's not just the cold you need to keep in mind. As days are much shorter, there is less sunlight to keep the rental warm and more hours of darkness. For this reason, it's a good idea to keep energy efficiency in mind when preparing for the cold weather. Energy-efficient lighting or smart lighting helps reduce overall costs since your tenant will likely use electricity to keep warm. Ensure your outdoor lighting is rated for external use, as this can provide crucial illumination during longer nights. Draft guards on doors and windows help reduce the load on your rental’s HVAC system which can significantly improve its lifespan. This is also a great time to replace filters and clean the ductwork in your rental to improve energy efficiency. Additionally, consider installing an insulative film on older windows, which helps retain heat and keep rooms warmer without the need for extra heating. If your rental has a programmable thermostat, ensure it’s in working order, as this can help tenants manage an energy-efficient heating schedule more easily. Sign #3 Property Exterior Southern California is a great place to settle down, and while we don't need to worry about snowfall or deep freezes, ensuring the exterior of your rental property is ready for the cold weather is important. With our cold season mainly bringing with it rain, inspect your rental property’s rain gutter system . Remove debris from drains and check for leaks or signs of wear and tear. Walkways should be clear of debris and well-lit. This may require you to prune and trim trees and bushes that may leave behind leaves. When combined with rainfall, a single wet leaf can cause someone to slip and hurt themselves. Consider adding non-slip mats or tape to areas where people may have tripped in the past. Much like during the hotter weather, it's important for your rental to be ready for fall and winter. By keeping your property ready for any weather Southern California has to offer, you ensure your rental property and tenants will provide steady rental income every month. If you need help preparing your rental for the cold weather or if you need help managing Beach City rental property, we invite you to call us today at (562) 888-0247 or complete our Owner Application online .
By Dustin Edwards November 4, 2024
Owning a rental property in a beach city like Long Beach, CA , offers a number of advantages, like great weather and a strong real estate market. However, the cold ocean breezes can pose some challenges for landlords and tenants, making it convenient for property managers . Although the weather is generally great, these ocean breezes can sometimes make properties drafty and uncomfortable during the fall and winter seasons. Today we’ll go over four measures that can improve tenant comfort and protect your investment from the cold ocean breezes. Weatherproofing Againsts Drafts Drafts are caused by gaps between doors and windows which can make a rental feel colder than it is. This leads to unnecessary energy use and tenant discomfort. Sealing these gaps is not difficult and quite doable for a landlord who doesn’t mind getting their hands dirty. Replacing worn weatherstripping and adding fresh caulking to seal minor gaps blocks air from permeating the property. For additional protection from drafts, you can provide your tenant with inexpensive door sweeps. Improve Heating Efficiency Having efficient heating is crucial to countering the cooler ocean breezes while keeping costs low. Schedule regular maintenance for your HVAC system , such as replacing filters, cleaning vents, and cleaning the compressor to keep it running smoothly. This not only provides more efficient heating, it also extends the life of your HVAC system. Installing a smart thermostat is another way for tenants to adjust heating schedules efficiently. Protect Outdoor Spaces Outdoor areas such as patios, balconies, and even porches can oftentimes be exposed to the coastal breezes. This can be an issue in the long run, especially for rentals next to the beach , as the wind can carry sand and salt, which can accelerate the deterioration of metals, wood, and paint. This can be mitigated by adding windbreaks to the property, such as lattice panels or outdoor curtains, to create a more comfortable and functional outdoor space. Exterior finishes will require more frequent maintenance. This includes resealing wood and metal surfaces. As well as repainting is important to protect against wear from salt, sand, and moisture. Wind Mitigating Landscaping Much like with the curtains and lattice previously talked about, the landscaping can also be used as a windbreak. For example, planting wind-resistant shrubs or trees alongside exposed areas creates a natural barrier. This helps reduce the impact of the gusts of wind hitting the property. Many native plants thrive in coastal climates while also requiring minimal maintenance. While expensive, the results can greatly improve your rental’s longevity and curb appeal. Alternatively, you can strategically place planters to provide protection. Durable Furniture Furniture and fixtures exposed to the cold coastal breezes need to be able to withstand that wear and tear. Choose resilient materials such as treated wood, powder-coated metals, and outdoor-rated plastics. These are less prone to being damaged by the salt or wind. Furniture that is lightweight should be secured or anchored in place to prevent it from being blown away. By investing in durable furnishing, you can provide tenants with a comfortable and functional outdoor space for years to come. Protecting your beach city property from the cold ocean breeze doesn't necessarily require extensive renovations or investments. Try to focus on any relevant feedback from your tenant, this can help you pinpoint what part of your rental needs attention. If you need additional help protecting your rental property from the cold ocean breezes or if you need help managing Beach City rental property, we invite you to call us today at (562) 888-0247 or complete our Owner Application online .
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