10 Questions to Ask about Property Management Services
Dustin Edwards • April 16, 2021
Key Questions Can Help You to Find the Right Company

One of the most challenging aspects about calling a potential property management company
is thinking about the questions you could ask them. The most obvious question that should be asked is “what is your management fee?”; however, that only tells part of the story. As many property management companies can quote the property management fee that might initially seem competitive or a great value you could be presented with unexpected fees down the road. To help you avoid surprises and to help you find the best possible property management company for your goals we invite you to consider the following 10 questions.
Question 1: What are the average days on market a unit in my neighborhood remains available prior to placing a tenant?
Items to Consider: Each day that your property is vacant is a day you aren’t earning income. When you ask this question make sure they are comparing your specific asset type (i.e. single family home, condo, duplex, etc.) and your neighborhood as there can be large variances the days a property remains available for rent.
Question 2 : What repairs do you recommend after each tenant?
Items to Consider: A healthy property is one that can get tenants staying for long periods of time. If a property management company says something like “we usually paint it and clean the carpets” they might not be paying attention to the smaller details that can cause challenges. Do they evaluate items such as ceiling fans or even test electrical sockets to see if they are working? The level of depth of the answer can give you an idea of how they could care for your property.
Question 3: How long have you worked in my local market?
Items to Consider: The Long Beach rental market is one that can change in any given neighborhood. After all Park Estates is different from Los Altos and Bixby Knolls is different than either...which means finding a property management company that has rentals in your given neighborhood is key and preferably they have been there awhile as that helps them to accurately price your rental.
Question 4: Do you have any special programs? (i.e. Guaranteed Rent program) What are the conditions?
Items to Consider: In today’s era of new services there are companies who offer special “guaranteed rents”. Make sure to understand the fine print and other costs as some of these services/companies can charge ½ month’s rent just to market your property for the next tenant where they “guarantee” the rent! In a competitive market where properties might only be available for a day or two this high investment could outweigh the guarantee.
Question 5: How many calls each month, on average, do you receive from tenants with my type of property?
Items to Consider: While each tenant and property are different, getting an understanding of how many calls they handle per property can give you an idea of how they care for properties and the level of service you could expect. After all if it is a single property manager company and they handle 200 properties and they get 2 calls per property per month they might not be able to answer your call in the manner you would expect.
Question 6: Will you perform a rental analysis on my property? How often do you revisit this analysis?
Items to Consider: A rental analysis will evaluate your property much like you were preparing it for sale, but this is one for a rental. While there are free services to evaluate the market rent in Long Beach
and nearby cities you will want to understand the depth of analysis the company will take as they can take into consideration unique upgrades, location variances, etc. to help you get top dollar.
Question 7: Can you share with me invoice examples?
Items to Consider: This is one that many people get nervous about asking; however, remember it is your money! Don’t wait for the first invoice to be a surprise, get a few different invoice examples to help you see what fees you could expect. If they won’t provide examples, that is a point of concern. Consider asking for the following invoices:
- One where the tenant is in their second month of living
- One after repairs were made
- One when the property was being listed for rent
Question 8: Do you share with me a log of repair items that have been done to my property monthly? Annually?
Items to Consider: While it is the role of the property management company to get the repairs handled without bothering you it is important for you to get an idea of the health of your property.
Question 9: If I want to sell my rental property, do you have real estate brokerage services? Is there a discount if I am a property management customer?
Items to Consider: Even with the best of rentals in Long Beach there is a chance you still might want to sell it. Ask if the property management company lists properties for sale and/or if they will coordinate with an agent of your choosing if they don’t. Especially if the property is being sold as a rental you will want someone who can provide rent rolls and maintenance history to the next buyer.
Question 10: How do you keep up on the local ordinances and laws?
Items to Consider: Local ordinances, especially during turbulent times, can change rapidly. Find out what process your prospective management company has to stay abreast of changes to help keep your property safe from a legal challenge.
Finding the right property management services from the right company can be a challenge. If you’d like to ask us these 10 questions to see if we are the best fit for your Long Beach rental call us today at (562) 888-0247 as we’d be happy to help answer each one. When you want a quick check to see how much your property could fetch in rent we invite you to fill out our Free Rental Analysis where we perform a comprehensive comparison to share your rental stacks up to the competition.
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With the real estate market as competitive as it is, many landlords are looking into building an Accessory Dwelling Unit (ADU) or Jr. ADU to improve their bottom line with additional monthly income. While this is a great way to earn more, you need to be sure you’re investing in the right upgrade to your property. Below are some of the key differences between ADUs and Jr. ADUs; this way, you can make the right decision for your property. Differences between Junior ADUs and ADUs On the surface, the primary difference between an ADU and a Jr. ADU is the square footage. However, there are many considerations for each type of ADU , significant differences include costs and build limitations. ADUs are generally seen as a larger and more versatile build when compared to a Jr. ADU. They can be built detached from the main home, converting an existing structure, most commonly the garage. In Long Beach, an ADU can be up to 800 square feet or 50% of the gross floor area of the primary dwelling, whichever is smaller. For reference, an 800 sqft living space can be arranged as a 2-bedroom 1-bath home, though with creative use of the space, many investors have been able to fit 2 bedrooms and 2 bathrooms comfortably. If listing the ADU for rent is the goal, this can produce a higher yield, though at the cost of a higher initial investment. Jr. ADU, on the other hand, can only be a maximum of 500 sqft and must be built attached to the existing single-family home. While you can build an entire new addition to accommodate the Jr. ADU, it's not uncommon for homeowners whose homes are bigger than they need to convert a bedroom into a Jr. ADU in order to have additional income . A Jr. ADU does still require an efficient kitchen. Bathrooms can be shared with the main house, though this can deter some prospective tenants. Additionally, the utilities are oftentimes shared with the main house, which can simplify installation, though it can complicate utility costs with your tenant. When an ADU is Right Being able to build a full ADU provides an entirely separate and private living space, which is more desirable to prospecting tenants. This is the preferred choice for most investors, especially those who have unused space in their property. By being built apart from the main house, an ADU may cause less disturbance to those living in the main house, whether that be yourself or another tenant. In Long Beach, CA. ADUs can’t be listed as short-term rentals on apps like Airbnb; that being said, an ADU can command more in rent because of the aforementioned features. If you’re looking for a long-term investment, ADUs increase your property’s value while generating a consistent cash flow. Finally, if you ever plan on selling your rental property, the additional ADU can improve the appeal of your property to future buyers. When a Jr. ADU is Right While a Jr. ADU doesn’t have the same potential as a full-sized ADU, Jr. ADUs are far more budget-friendly. These are a great option for investors who have limited funds. Since Jr. ADUs generally require less work to be done in less time, allowing you to begin making a return sooner. Finally, if your property doesn’t qualify for a full-sized ADU permit due to the size of the property lot, a Jr. ADU can be built primarily through interior work, which may only require reconfiguring existing interior space. Whether you choose a full-sized ADU or a Jr. ADU, the decision depends on more than just the size of the structure, you’ll have to manage filling the vacancy and managing the new tenant. If you need help choosing which ADU is right for you or you need help managing your Beach City rental property, we invite you to call us today at (562) 888-0247 or complete our Owner Application online .

Summer is a great time of year where people enjoy a number of outdoor activities. Though for landlords, summer brings with it a list of maintenance items and preventative care for their properties. Below, we’ve gathered three of the most important maintenance items to do before summer starts. Service your HVAC System Southern California summers are getting hotter and hotter, if you want to maintain tenant satisfaction you’ll need to have the HVAC or any A/C or cooling system properly serviced . Filters should be cleaned or replaced, and the ductwork should be inspected. For rentals with window units or mini-split systems should also be thoroughly inspected as well for optimal cooling. Doing proactive maintenance can reduce the risk of the cooling system breaking down during peak usage while also improving the system’s efficiency. This can lower utility costs for your tenants while extending the lifespan of your cooling system, saving you money in the long run. Additionally, consider inspecting your window and door seals for leaks. If the seals are broken, it allows hot air into the living space, this increases the cost associated with cooling while adding more load to the HVAC or cooling system. While not directly a part of the HVAC system, ensuring there aren’t any breaks in the seals helps extend the lifespan of your cooling system which is beneficial to your bottom line. Inspect your Roof The condition of a roof is oftentimes ignored since they tend to last over twenty years, and some property owners may not even be sure when the roof was last replaced . A poorly conditioned roof is one of the primary ways for a rental property to drive up the costs of repairs and tenant complaints. A damaged roof can inefficiently insulate a home, making it harder to keep it cool. It can also lead to water leaks during rainfall, which can lead to water damage, stains, and mold growth. While summers tend to be dry, the coastal cities such as Long Beach may see unexpected shifts in weather, which can bring sudden rainstorms or increased humidity. Fixing a small roof leak is relatively inexpensive, however, leaving said leak to grow can result in an emergency repair can cost thousands especially if a tenant has already moved in. A thorough roof inspection is a great maintenance item to do during a vacancy period especially as this can result in a positive experience with new tenants. This can lead to a long term stay with many lease renewals. Check for Signs of Pests Pest infestations are one of the fastest ways to ruin a tenant’s stay while also damaging a landlord’s reputation. Pests such as ants, cockroaches, other bugs, and rodents are common in many beach cities, especially during the warmer seasons. Being in a city, you’ll likely never truly be rid of pests, though, even a single complaint about an excess of bugs or rodent droppings can lead to bad reviews online, service calls, and in severe cases, lease termination. These pests not only create an unwelcome environment for your tenants, but they can also cause real damage to your investment property. Cockroaches are known to damage small wiring in appliances, ants can ruin food and get in everything, while rodents can chew through walls, plumbing, and even electrical wiring. Landlords should schedule regular ppest inspectionsto check for early signs of pest activity before the hotter season begins. Much like everything in this article, preventative maintenance is significantly cheaper than an emergency call, in this case to an exterminator. If you want to keep your tenants happy and your property well taken care of, preventative maintenance is a must. If you’re unsure about the signs to look for when doing routine inspections or you need help managing your Beach City rental property, we invite you to call us today at (562) 888-0247 or complete our Owner Application online .