Blog Post

How to be Helpful to Your Tenants Right from the Start

Dustin Edwards • March 6, 2020

Being Helpful Can Keep Tenants Happy and Renting Longer

Welcome Packet for Tenants
As a rental property owner in Long Beach when you think about your asset you are likely thinking about the current rental market, what could be needed to maintain your asset, if it is time to consider a rental increase. While all of these are natural thoughts, your rental property won’t mean much with a great tenant!  

When you own (or manage) rental property you are not only concerned with the asset but you should be concerned about your tenant(s). We have found that when you treat tenants right they often will enjoy the property for years which is great for them and excellent for you as the owner.  

When a tenant first moves in, consider developing a “welcome packet” that includes key information that can help them adjust to their new home. Your welcome packet could include helpful items ranging from popular local restaurants, nuances about the appliances, or just helpful tips. This welcome packet can be a key part to help them stay longer as it shows you care about the total experience of living at the property. To help you on your path of developing your own welcome packet we invite you to consider developing a cheat sheet of the following items:

Renters Insurance
As a rental owner you likely have at least your primary property insurance as well as even an umbrella policy on your property, but what do your renters have in place? For many renting a property they might not be familiar with the concept of renters insurance. Consider taking the time to provide a small write up of the benefits of renters insurance to include in your welcome packet and then providing a few recommendations. Many of the top carriers (Geico, Allstate, Statefarm, etc.) provide renters insurance as an option which makes it easy to obtain. If you have developed insurance agents as part of your key vendor list then consider providing those names to your renters.

Street Sweeping and Trash Days
Few items are as frustrating as getting moved in, getting up to go to work and then pulling a ticket off of your car as you didn’t know that “Thursday” was street-sweeping day. To help alleviate potential frustration share with your new tenants what day street sweeping will occur and what day trash pickup is to ensure tenants don’t have to learn the hard way. You can also assist your tenant by providing them a list of the trash company for set-up and the phone number of the city if they are the ones who handle street sweeping.

List of Utility Companies
Yes most people can use their phone to quickly Google and/or look up the local utility companies, but why not make it a bit easier for them? Long Beach makes it easy with the utilities listed at on the Long Beach Government website and while you might think that is easy if someone is moving from out of state or even a different city from LA or Orange County it can help save them time.

Number(s) to Call When in Need
A key item to add to your cheat sheet is what phone number will a tenant call when something troublesome occurs (think water heater dies or toilet clogged). When you are managing your own property this might be your phone number but what happens if it is 2am? As a property management company we have traditional operating hours as well as back-up to support our tenants 24-hours a day. While you might not have a 24-hour service consider locating key vendors (i.e. plumbing and heating) that you trust that have 24-hour support and see if they will allow a tenant call when in need.

Your welcome packet will develop over the years as you determine what helps make the process as easy as possible for tenants to move into your property. When you want to hear how we on-board tenants to our client’s properties please call us at (562) 888-0247 and we will be happy to share how bring happy tenants to each property under management.

And if you would like to discover how much we feel your property could rent for, simply request our Free Rental Analysis.

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By Dustin Edwards December 19, 2024
If you're properties are suffering from lack of heating this winter, these 3 common issues could be the cause.
By Dustin Edwards December 12, 2024
Although Southern California’s winters are typically mild when compared to other parts of the country, tenants still value a warm home during the cooler months. Taking steps to maintain a comfortable living environment shows your tenants that their needs are being prioritized. This is crucial for tenant satisfaction, especially during the holidays. Below are three methods to help keep tenants warm during the winter season. Maintain Heating System It's required for landlords to provide rentals with a working heating system, however, it's not uncommon for these to fall into disrepair either because of lack of maintenance or negligence. Scheduling regular inspections and maintenance before the coldest weather can help to ensure the heating is reliable and efficient. Cleaning air filters, and checking for cold spots, or irregular noises can help prevent small issues from escalating into expensive repairs. Preventative maintenance can help to reduce the chances of inconvenient calls for emergency repairs. Being proactive with your maintenance can also help you protect your investment while earning goodwill from your tenant. Another factor that can affect your heating system is drafts around windows and doors. These drafts can cause your heating system to overwork which makes the system less efficient, and reliable and ultimately reduces the lifespan of your heating system. You can address this by inspecting the seals around doors and windows for gaps or cold spots. Replace worn-out seals and caulking where it's needed. Offer Smart Thermostats Consider providing your tenants with a smart thermostat for energy-efficient heating. This can not only give tenants control over their comfort, but it's also a great tool to reduce energy usage. By providing this upgrade to your tenant, you show a commitment to your tenant’s satisfaction which can in turn result in a long-term tenant. These kinds of devices definitely benefit your tenants, though they can also contribute to the longevity of your rental property as well. Additionally, you can give your tenant a smart thermostat as a holiday gift . This can show your tenant that you’re not simply collecting rent while protecting your investment. Reverse Ceiling Fans The direction in which a ceiling fan rotates is oftentimes overlooked, and it can have a great effect on the temperature of a home. A ceiling fan is typically seen as a way to cool down a home during the hotter seasons without using the air conditioning . Reversing the spin of a ceiling fan can help to circulate warm air more efficiently during the cold season . This is because warm air rises, and a fan rotating clockwise will push the warm air back down helping maintain warm temperatures. Most fans have a switch on the motor and it is easily accessible for most people with a step ladder. This easy adjustment helps reduce the need for your tenant to use the heating system. Tenants will notice a more consistent and comfortable temperature indoors. This should also help reduce costs on their energy bill. Reversing the rotation of the ceiling fans also takes some of the strain off of the heating system. This helps to ensure it operates efficiently for years by reducing the wear and tear on it. Taking proactive steps this winter season to ensure your tenant’s comfort demonstrates a landlord’s commitment to their tenant’s comfort. A comfortable tenant is a satisfied tenant , which can lead to a long-term tenant and steady rental income. Consider it a small investment for long-term success. If you need help keeping your rental warm or managing Beach City rental property, we invite you to call us today at (562) 888-0247 or complete our Owner Application online .
By Dustin Edwards December 5, 2024
Discover 3 Gift Ideas for your tenants this holiday season.
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