5 Unexpected Tenant Calls that Property Management Companies Handle

Dustin Edwards • February 28, 2022

Unexpected Calls and How You Can Help Manage Them

When renting out your first property in Long Beach, your first instinct might be to manage the property yourself. This decision can be more expensive in the long run compared to having a property management company, as they may have more experience in dealing with tenant calls that you may not expect.

 

When a tenant calls there can be a number of reasons as to why. Some are as simple as a noise complaint or they have lost their keys, while others can be more serious like there is water pooling under the sink. There are many different calls that property management companies deal with, below are just a few unexpected calls that we take care of.


I Have Misplaced My Keys or Locked Myself Out

While this is a common call, you would be surprised at the different hours this call comes in. Remember that accidents can happen at any time, day or night. Perhaps your tenant locked themselves out while taking out the trash or lost them after a night out. Be sure to always have an extra set of keys in case this situation arises.


Lights Keep Turning Off

Usually when lights go out, the response is to check the circuit breaker and reset it. In

situations when this has happened a number of times the root cause may be more serious. Especially in older properties that were not built to accommodate all the electronics being used today. This means that the circuit breaker controlling the lights may be overloaded due to it being shared with other outlets in the rental or the circuit breaker is faulty, either way for a job of this magnitude you may need to contact an electrician.


My Window has Been Broken

Kids will be kids, and unfortunately that means that sometimes a stray ball or something similar can find its way to your rental properties window. In these cases cleaning the shattered glass and calling a window repair service is the priority. If your local window service can’t immediately come to repair the window, temporarily secure the window opening to prevent hot or cold air in or out. Securing the opening will also keep wild critters from entering through the broken window. 



Water is Coming Up the Bathtub/Shower Drain

Having a backed up tub, shower, toilet, or sink is rather common and often can be fixed with a plunger. Sometimes a backed up tub, especially if the water smells like sewage, can indicate a serious problem. It could be a blocked main line, but could also be a clog in a plumbing vent. These vents allow sewage air escape out of the roof of the home. They are used to regulate air flow in your plumbing and assure waste and water flow through your pipes. When they become clogged usually by leaves from neighboring trees the sewage air and water may come up from the drains.

 

Water Stain or Leak from the Ceiling

When a tenant calls about a water stain or leak from the ceiling it is important to address immediately. As a stain can be the symptom of worse problems. This can be caused by a leak in the roof and if water has already leaked into the ceiling it means that you’ll need to send someone to inspect the roof and remove any wet insulation in the attic. Delaying this can cause mold to grow and in a worse case the ceiling can come crashing down.

 

If your Long Beach rental has multiple units, having water leaking through the ceiling can also mean the tenant in the unit above has a leak they may not be aware of.

 

These are only a small number of calls we handle for you when you have your rental properties managed by Beach Cities Property Management, if you have further questions about unexpected tenant calls feel free to call us at (562) 888-0247 or fill out our free rental analysis to see what your rental could yield today.

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By Dustin Edwards May 8, 2025
Your property’s roof is its first line of defense from the sun, rain, and wind. Which means it will eventually wear out. Many landlords overlook this since a roof is generally designed to last twenty or so years, and they simply forget until the signs begin to show. Below, we’ve compiled a short list of five signs it’s time to replace your roof for when doing property inspections. Tenant Complaints When your roof has become damaged, your tenants will likely be the first to notice. When tenants report water stains on the walls and ceilings, it's a sign that you should inspect your roof. In severe cases, your tenant may notice water dripping from roof leaks. This moisture, if left unchecked, can lead to the growth of mold and mildew, which can be a health concern for your tenants. Some tenants simply move out, assuming the odors or recurring respiratory issues are caused by the rental and not just the roof. This leaves you with a vacancy to manage, and if you’re unable to find the leak during this period, the following tenant may have a negative experience as well. Many landlords have found it beneficial to have property inspections regularly in order to preserve both the property’s value and the tenant’s trust. Roof’s Age Even with the highest quality materials, a roof still has a shelf life. Most roofs in Long Beach, CA, use asphalt shingles, and these generally last around twenty to twenty-five years. Once they've passed this threshold, the faults begin to show themselves. A sagging roof line is a sign that your roof is due to be replaced, as it's a serious concern. It often indicates that moisture has entered the underlying decking and caused some structural damage. From ground level, you may not be able to notice these problems. However, during an inspection of the property, an experienced inspector should be able to notice soft spots or contours on the roof. These forms of damage often get worse over time. Coordinating these inspections and preventative maintenance can be difficult for landlords with an extensive portfolio, which is why many enlist help. Shingle Damage Damaged shingles are one of the most obvious signs that your roof is deteriorating. If you ever notice cracking, curling, or patches with missing shingles, the roof is no longer providing adequate protection to your property. Although you can buy time with spot repairs, if the entire roof shows signs of damage, it’s likely time to replace the roof. Aside from protecting your property, the roof affects your property’s curb appeal. A patchy and worn-out roof can drive down the rental appeal. Prospective tenants will easily be able to spot the differences between pictures taken in the listing when compared to the property in person. This can not only hurt your chances of filling a vacancy, but it can also hurt your reputation as a landlord. Granules in Gutters After heavy rainfall, it's a good idea to inspect your rain gutters. If you or your property manager notice large amounts of black or gray granules, it means your roof shingles are breaking down. These granules are critical for shedding water off the roof. Once the granules fall off the shingle, the shingle begins to degrade faster under the sun and elements. If you’re not sure how old your roof may be, Loss of granules can be a strong indicator that your roof is nearing the end of its lifespan. Regular gutter cleaning and roof inspections can help catch these problems early before they become expensive repairs . Increase in Utility Bills Your tenants complaining about their utility bills increasing or poor temperature control in the rental may not realize the roof is to blame. A failing roof can result in subpar insulation and ventilation. This can lead to higher heating and cooling bills for your tenant. This can be frustrating for your tenants while putting more strain on the HVAC system. This puts more wear and tear on your HVAC system. Being aware of the warning signs and being proactive can protect your rental property, maintain tenant satisfaction , and avoid emergency repairs. If you need help inspecting your roof or you need help managing your Beach City rental property, we invite you to call us today at (562) 888-0247 or complete our Owner Application online .
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