Finding the perfect tenant who respects the lease agreement, always pays on time, and doesn’t cause issues is challenging. However, this isn't just a random occurrence, as a happy tenant will often become the perfect tenant.
Today, we’ll explore four ways to improve tenant satisfaction, which will improve your chances of finding the perfect tenant.
Many landlords have been stereotyped as only caring about collecting rent. This can happen when there isn't clear and open communication with tenants. Developing a healthy communication channel between both parties can ensure satisfaction from the tenant, which can then result in a content tenant. This can increase the probability of a tenant renewing their lease, reducing turnover and vacancy rates.
A great way to maintain good communication with tenants is to provide many viable channels. This can be in the form of phone numbers to call and text, an email address, or a dedicated portal for tenant requests.
Remember that communication is a two-way street, and a good landlord should be proactive. Landlords and property managers should regularly collect feedback from tenants. With this information, you can gain greater insight into the state of your tenants and rental property.
It's not uncommon for high-quality tenants to feel they’re taken for granted. A good tenant generally means they’ve never paid late, kept the rental in excellent condition, and had no complaints towards them. Why not show that you’re paying attention by rewarding these valued tenants? After all, it's your property, and a good tenant will help ensure your investment lasts many years.
A small gesture can go a long way, such as gift cards to popular restaurants or coffee shops, which are simple ways to
show appreciation. A gesture that most tenants will appreciate will also be to delay or forgo a rent increase. It's been well established that it's more cost-effective to keep a good tenant happy and for the long term than dealing with a vacancy and the process involved with finding another tenant.
The impact of quick and efficient handling of repair and maintenance requests on tenant satisfaction cannot be overstated. One of the most common reasons tenants are unsatisfied and move out is a lack of prompt response to service requests. Establishing a system to respond and act on a request quickly can significantly improve your tenant satisfaction. Even if the repair may take some time, responding quickly to their concerns shows your tenants they are valued.
There are many ways to streamline a request process to make it easier for the tenant and the landlord, such as online tools and platforms allowing tenants to request directly to the landlord or property manager.
Privacy is crucial to building a good relationship with your tenants and is also a legal obligation. Two aspects of privacy are involved. First, you want your tenant to feel comfortable. Landlords often unintentionally invade tenants' privacy, making them feel like they're walking on eggshells during their stay.
The second is that while you may own the rental, as long as there is an agreement between you and the tenant, you’re not allowed to enter without prior notice. Not only can it be seen as rude and inconsiderate, you may be breaking privacy laws in California. If a landlord wants to enter a tenant's residence, they must provide written notice at least 24 hours before entering the home.
Preserving a good tenant is oftentimes a better financial decision than trying to maximize rental charging rates. If you have questions on how to better show appreciation to your high value tenant or need help managing your property we invite you to call us today at (562) 888-0247 or fill out our
Owner Application online.
